1. Overview

We ship our products to various countries worldwide, ensuring your order reaches you safely and on time. Once you place an order, you will receive clear information about shipping costs, delivery time, and tracking details.

2. Shipping Costs

  • Domestic Shipping (UK): A flat rate applies, or free shipping is available for orders meeting a minimum purchase value.
  • International Shipping (EU / outside UK): Costs are calculated based on weight and destination.
  • Taxes & Duties: Customs fees, import duties, or VAT may apply depending on the destination country. These are the responsibility of the customer.

3. Shipping & Delivery Time

  • Orders are processed and shipped within 1–3 business days if items are in stock.
  • UK Delivery: Typically 2–5 business days after dispatch.
  • International Delivery: Depending on destination, usually 5–14 business days, though customs processing or other delays may extend this timeframe.
  • Please note that delivery times are estimates and not guaranteed.

4. Order Tracking

Once your order is shipped, you will receive a tracking number to monitor its progress. For any delivery questions, please contact our support team.

5. Custom & Made-to-Measure Items

  • Ready-to-Ship Items: Dispatched quickly after order confirmation.
  • Custom/Made-to-Measure Orders: Production and shipping may take 2–6 weeks or longer, depending on the complexity of the order.
  • If you need expedited shipping, please inform us at the time of order.

6. Shipping Issues & Lost Items

  • If your order is delayed, damaged, or lost during transit, contact us within 24–48 hours with full details.
  • We will work with you to resolve the issue through replacement, reshipment, or refund, depending on the situation.

7. Returns & Exchanges

  • Our Return & Exchange Policy applies to all returns.
  • Items must be returned in original condition, unused, and with all tags intact. Proper packaging is required to prevent damage during transit.

8. Shipping Address Accuracy

  • Please ensure your shipping address is complete and accurate (full name, street address, postal code, and country).
  • Incorrect addresses may result in delayed delivery or additional reshipment costs, which the customer will be responsible for.

9. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page.